Feedback archive

December 2019: EFAW Course Feedback

Read a PDF summary of feedback.

December 2019: Level 2 Food Safety

Read a PDF summary of feedback.

November 2019: EFAW Course Feedback

Read a PDF summary of feedback.

November 2019: EFAW Course Feedback (2)

Read a PDF summary of feedback.

November 2019: Paediatric First Aid course

Read a PDF summary of feedback.

Level 2 Working in Childcare feedback from first cohort 2019

  • The Course was so worthwhile.
  • It was great that the Childcare Level 2 was completed in just 6 weeks.
  • Great parenting, employment and self help courses that are a lifeline for many parents such as myself.
  • Jill Webb was knowledgeable and provided a great course.
  • I hope there are further childcare, confidence/assertive and family learning courses I can attend as they are vital
  • Really enjoyed the course.
  • Would prefer to do more work as that helps me learn
  • The Course was great to help study, not only childcare but also First Aid and Safeguarding while working around my child.
  • The trainer was really approachable and welcoming every session. Made each week a lot better to have a trainer who is nice.
  • The course has been a fantastic opportunity to learn and develop skills in a career I am keen to start in.
  • I've learned so much in 6 weeks and feel confident that when I apply for a job, I can take skills learned on this course with me and hopefully go on to become part of fantastic team in childcare
  • I have really enjoyed my time on the course, I have learned a lot that I didn't know before. I would really like to do Level 3
  • I would like to learn Level 3 Childcare and that would be good idea to develop my skills
  • This Course was very helpful and explained a lot
  • Really enjoyed L2 Childcare - Jill is great and knowledgeable.
  • Loved every minute of the course. Met some lovely people. Learned new skills that will help me for the future.
  • Gave me motivation to get back into work. I would of happy enough done everyday on the course instead of every Thursday
  • The information on Childcare is very useful and has helped me to become more observant and understanding of each individual child.
  • The knowledge has helped me to become understanding on what I want to do to help me main to become better in myself and to be able to help children
  • Excellent view of different topics of childrens' needs
  • I really enjoyed the course, learned everything I need to work in Childcare, I have a lot more knowledge to apply for a job
  • Thank you so much! I have really enjoyed the Course and learned so much.
  • Enjoyed the pace of the course and the content
  • The Course was short but effective 6 weeks and was a good length of time.
  • The subjects we learned about were all useful and relevant to the Course.
  • Jill was very helpful and friendly teacher and explained everything in depth and kept the course fun.
  • I learned a lot more than expected especially with different jobs available
  • I really enjoyed the courses and think the evening classes are fab as I work during the day and have 2 children
  • I was impressed with the course organisation and running of it.
  • It was very informative and showed me the different roles and settings available along with the legalities, touching upon job applications
  • The course was interesting and the course leader made it understandable and easy to process even when it was quite tricky information
  • Great course - would defo recommend!
  • Jill is great!
  • Much harder than expected but covered a lot of ground and feel like I have really benefited from the Course
  • Very happy to evening option was offered, although Thursday ended up being a very long day!
  • I would have preferred more work experience, but happy about the shorter commitment of 6-12 hours - a double edged sword!

Safeguarding and Best Practice course: September 2019

I attended the Safeguarding and Best Practice course given by Jill Webb as part of my ongoing training with a local CIC I am involved with. As somebody who believes passionately about protecting those who are most vulnerable in our societies I am always willing to attend these sessions because you just never know when you will next find yourself in a situation where your safeguarding course gives you the knowledge and confidence to be in a position to look after those who are not capable of doing so.
I thoroughly enjoyed Jill’s presentation and the people I met on this course were all just as passionate about looking after our most at risk groups as myself. A fabulous way to meet people in different settings to the company I work with. Lots of new connections made. Thank you Jill for a really well informed session.

MH (Experience Community CIC)

September 2019: Working With Parents - Level 4

Read a PDF summary of feedback.

September 2019: Using the Team Management Profile

Read a PDF summary of feedback.

July 2019: Advanced Safeguarding

Read a PDF summary of feedback.

July 2019: Level 2 Food Safety

Read a PDF summary of feedback.

July 2019: NHP Professional Boundaries training

Read a PDF summary of feedback.

July 2019: Working In Childcare First Aid course

Read a PDF summary of feedback.

July 2019: Paediatric First Aid course

Read a PDF summary of feedback.

June 2019: Working In Childcare Safeguarding L2 course

Read a PDF summary of feedback.

June 2019: Paediatric First Aid course

Read a PDF summary of feedback.

June 2019: Introduction to Safeguarding

Read a PDF summary of feedback.

June 2019: Level 2 Food Safety

Read a PDF summary of feedback.

June 2019: Food Safety

Read a PDF summary of feedback.

June 2019: Attachment, resilience and self esteem training

Read a PDF summary of feedback.

Deaf Student Solutions

Deaf Student Solutions created an online training package to meet DSA-QAG standards. Jill Webb has overseen the training and provided us with feedback to help us to ensure that it is of CPD accredited standard, overseeing and ensuring the content’s quality. With her guidance and notes our training has now been CPD certified and rolled out to staff.

Jill has also provided us with feedback on our policies and procedures to ensure that these are consistent with the training content and up to date with current legislation.

Having had Jill’s input has made us confident that our training, policies and procedures are of a high standard and meet the standards required by our regulator.

It has been great working with Jill, she is approachable and ready to help whenever we needed her.

Feedback from staff:

  • "It wasn’t at all arduous, quite enjoyed doing it actually"
  • "This training was designed and presented really well. It was a lot more manageable than some of these online training I've completed recently!"

May 2019: Paediatric First Aid course

Read a PDF summary of feedback.

Feedback from a client who attended a one day first aid at work course: 

Hi Jill, You recently conducted an emergency first aid course which I attended.  You may recall I asked you at the end of the session about diabetic hypo and hyper. Would you believe that just last week whilst on holiday in the lake district I had to attend to a hypo. His levels went down to 1.4. We had the defib out ready and I was surprised about how calm I felt about the prospect of having to use it (that could well have changed had I actually had to go through with it) due to your tuition. I managed to get his level up to 1.5 through Lucozade but he kept fleetingly going unresponsive. The first responders came and so did the ambulance so they took it from there. 

April 2019: Team Management Profile Evaluation Overview

Read a PDF summary of feedback.

April 2019: EFAW Course Feedback

Read a PDF summary of feedback.

April 2019: Safeguarding Level 2 Course Feedback

Read a PDF summary of feedback.

March 2019: Food Safety Course Feedback

Read a PDF summary of feedback.

March 2019

Feedback from a client who had been part of a group attending a first aid course. This group had little prior knowledge and it was positive to see how encouraged they were by the teaching style:

Thank you for the good course, it was quite intense work for the brain to take it all in and I was in need of a good rest when I came home!  I also wanted to say as a small personal feedback that you explained things in a really excellent way at the beginning of the day but later on, I think our brains were a bit overloaded and I noticed that some other people, who just like me, were a bit confused about instructions. Thank you for taking into account tired brains in the afternoon and going in small clear steps so one doesn’t feel overwhelmed.  I admit that with all my questions I may have added a bit to the overload and apologise for being so eager and keen to learn this seriously!

February 2019 Social Media Training Course Feedback

Read the morning feedback here.
Read the afternoon feedback here.

February 2019 Food Safety Course Feedback

Read a PDF summary of feedback.

February 2019: EFAW Course Feedback

Read a PDF summary of feedback.

February 2019: Team Management Profile Evaluation Overview

Read a PDF summary of feedback.

December 2018: Team Management Profile Evaluation Overview

Read a PDF summary of feedback.

December 2018: Advanced Safeguarding course

Read a PDF summary of feedback.

Customer Service Workshop run for 24 staff from a number of customer service bases

Read a PDF summary of feedback.

November 2018: Paediatric First Aid course

Read a PDF summary of feedback.

November 2018: Food Safety course

Read a PDF summary of feedback.

October 2018: Emergency First Aid at Work course

Read a PDF summary of feedback.

October 2018: Advanced Safeguarding course

Read a PDF summary of feedback.

September 2018: Working with Able Training to run Qualsafe Level 2 Safeguarding Children and Young people course

2 cohorts ran with 100% success

1) Cohort of 6 workers from a variety of social care settings. All scored the course as ‘very good; or ‘excellent’ and comments included:

  • Excellent delivery – interesting!
  • Really informative – really enjoyed
  • An enjoyable course thank you
  • Really enjoyed this very informative
  • Extremely informative course.

2) Group of 9 learners, all rated the training as very good or excellent and 5 out of 9 said they felt extremely confident to using new skills and knowledge, with the other 4 saying they felt very confident.

September 2018: From a member of a group of trustees worked with

It was my delight to meet you again and work alongside you. Thanks for your input.

August 2018: Series of three courses for supply staff in schools

Read a PDF summary of feedback.

July 2018: Team Management Profile Evaluation Overview

Read a PDF summary of feedback from a Using The Team Management Profile.

July 2018: Feedback from training observation for training run for group of parents and jobseekers

Read a PDF summary from a training observation.

June 2018: Feedback from 'The voice of the child in early years settings'

Read a PDF summary

May 2018: Training sessions for local staffing agency

Read a PDF summary of feedback from a Using The Team Management Profile To Develop More Effective Teams training course.

April 2018: Training sessions for local staffing agency

Read a PDF summary of feedback from 3 training sessions run for a local staffing agency whose staff work in local schools.

March 2018: Training sessions for local staffing agency

Read a PDF summary of feedback from a Using The Team Management Profile To Develop More Effective Teams training course.

March 2018: Paediatric First Aid

  • I enjoyed the course and at the end was confident.
  • Fantastic presenter, fun and engaging, highly recommend.
  • Clear and easy to follow course book.
  • Varied teaching styles were great.
  • Really helpful, enjoyed course and became more confident.
  • Jill was a brilliant course leader, I didn't feel afraid to ask her things I cannot understand and have found that very valuable.
  • I've really enjoyed the course and confident to treat first aid.
  • Overall Learning outcomes were met clearly. I enjoyed the role play showing others in the groups different injuries and what to do/how to treat them.
  • Jill is absolutely fantastic. A wonderful facilitator.
  • Lively and varied presentation, catered for all learners effectively. Links clearly made. Really enjoyed, best course for first aid I have been on.
  • Good mix of practical and theory. Thoroughly enjoyable and informative.
  • I really enjoyed the course and now feel I could confidently treat the child.

March 2018: Using The Team Management Profile To Develop More Effective Teams

  • Fun and interesting
  • Really useful insights
  • The Trainer was approachable - as always
  • The information I received before the course was very useful
  • Thank you Jill. Really useful your skill at bringing the best out comes out once again.
  • Venue was a bit cold
  • Very interesting and fun
  • Really enjoyed the course - was good fun and felt I learnt more about co workers
  • Excellent fun course - practical and debate very interesting.

March 2018: Managing Difficult Situations Course

  • Really good and useful - thank you.
  • Found the trainer to be knowledgeable and also listened to others.

February 2018: Advanced Safeguarding Course

  • I found the course really interesting and will use all the information given.  It made me think and realise that we are a really important part of children.
  • Jill has a lot of experience and good background knowledge.
  • The group as a whole have learned a lot of stuff they may not have already known.  It has helped the team to communicate more.
  • Well experienced so we can trust the source.
  • I did hope we would be informed on what you can or cannot say to children, ie naughty - let's look at some follow on training with that!
  • I found the course really helpful and learned a lot.
  • Lots to absorb but easily explained.  No digression to other areas.

February 2018: You As A Manager Course

  • Thought it was helpful to explain that there is no right or wrong.
  • Very reflective, interesting thinking about own practice.
  • Gave some really positive points for discussion and thoughts to reflect on.
  • This was very thought provoking. Self analysis is not something I find easy to do but this has helped to reinforce the process.
  • Thought provoking, time to stop and think and share experiences.
  • It has made me reflect and think about how I respond and behave in certain situations.
  • Made you think about how you are as a person and how you link to other people.
  • Well presented, timing of session, not rushed.
  • Interesting and enjoyable whilst being relevant and thought provoking - thank you.
  • Good to stop and think and refresh knowledge.
  • Excellent, thank you.
  • Thought provoking work around boundaries.
  • Definitely made me step back reflect and think more - excellent training.
  • Really useful, thought provoking on my practise.
  • Good to talk about boundaries within the work place and discuss with others on table.
  • Great - thought provoking: great to be given the space to reflect on self.
  • A good session that makes you think.
  • Really good and interesting.  Learnt a lot, thank you!
  • Made me really think about myself and my weaknesses.
  • Really good training session.
  • Has put a lot of things into perspective and hopefully help me become more of a reflective practitioner.
  • Very interesting, thanks Jill.
  • Really thought provoking.

February 2018: Effective Delegation Course

  • I enjoyed the training - a lot of information given in the time.
  • Fab as always Jill!  Very informative, good moving round the room working with other people.
  • Great session, good to share information with people who we don't usually work with.
  • Made me more aware of good delegation strategies.
  • Really engaging training.
  • Really enjoyed this session.  It was fun and interesting.
  • Really enjoyed this course, built on my skills and knowledge.
  • Great session and very practical.
  • Fantastic as always!  Great to re-visit and have issues put into real terms that people can identify with and to learn some new nuggets of information.
  • Two hours not enough!
  • Excellent training.
  • Good that the training involves group work - good interaction.
  • Really made me think about me delegating to staff jobs and not doing everything myself.
  • Really good training, lots of different tasks to do which makes it really relevant to my job role.
  • Very good.  I like the fact we were moved around to work with different people and it kept me interested.
  • Interesting.
  • Very useful as I am a new manager.
  • Good opportunity to reflect and think of different ways of approaching delegation.
  • Very informative, would be nice to have a little time to discuss current struggles with other managers.
  • Good and informative as haven’t been in management role that long.
  • Enjoyed the training.  We covered a lot in 2 hours.
  • Interactive, well presented.  Useful tasks that you can really relate to.
  • Well planned training - to timescale clear timescales.  Trainer interacted with all in room.
  • I liked the discussion of different approaches towards delegation.  Didn't realise there were so many!
  • Informative, clear, Useful.  Good to work in a group/s.  Interesting.  Different views of others – helpful.
  • Re-assuring take techniques already used one appropriate and gave opportunity to reflect and gain new ideas.

February 2018: Outdoor Paediatric First Aid (Refresher)

  • Really good course, very hands on and interesting. I feel more comfortable in delivering first aid.
  • Thank you I feel more confident.
  • Really good to recap and go over what you would do if you found a casualty, makes me more confident if I had to do it in the future.
  • The refresher helped me to remember how to do the procedures correctly and how to keep a casualty safe.
  • Everything was taught really well, grasped a lot of knowledge – thank you.
  • Made me realise the top up is very useful and brings it back again.
  • This refresher has made me realise how important it is to recap more often.
  • It brought back lots of memories from the initial first aid course which was a much needed reminder! Outdoor info useful to watch out for potential dangers.
  • Tonight has jogged my memory and made me feel a lot more confident.

Kevin Pearce Children's Centre

To read evaluations from a recent workshop run for the Kevin Pearce Children's Centre, click here (PDF).

Paediatric First Aid November 2017

Which words best describe the training?

  • Enjoyable x5
  • Informative x6,
  • More confident x6
  • Motivated x4.


  • Fab tutor as always Jill!!
  • A nice mixture of activities (practical/theory). More real life experiences linked to children. Good to know support still there after completing course. Thank you.
  • Thank you Jill, I was so anxious about doing First Aid but you have made me feel at ease and have really enjoyed it.
  • Jill was very energetic which helped me stay involved and concentrate on the course. I can tell she is very passionate about what she does which helps.
  • Very informative and enjoyable.
  • It is good to know we can contact you if we have had to deal with any serious incidents. Thank you.

Northowram Kids Club: November 2017 Paediatric First Aid

Words chosen to describe the course:

  • More confident x 5,
  • Enjoyable x7
  • Informative x7
  • Motivating x7


  • I've done quite a lot of PFA courses over the years and found this one to be interesting and enjoyable. Not once looking at the clock.
  • Small group so not going off at tangents. Kept interest with different scenarios.
  • I feel a lot more confident about first aid now. The course was taught well by Jill and very clear to understand.
  • Enjoyed the course very much.
  • I would like to book Jill to deliver the Safeguarding course next. Feedback from members of my team are very positive and they are happy to continue with further training with Jill because they enjoy it.
  • Really informative course and I feel my first aid knowledge is now greatly improved.

September 2017: Feedback from course run for school staff specifically focussing on behaviour management for children with additional needs

21 delegates –overall feedback very good with 100% scoring the course as very useful!

Specific comments included:

  • Very knowledgeable, lively and interesting
  • Made us feel very welcome and had a good knowledge of the subject
  • Excellent engagement with trainees
  • Fab
  • Was able to back up theory with appropriate personal experiences
  • Lots of practical advice
  • Excellent communication skills, very enthusiastic
  • Reminded me of good practice
  • Good subject knowledge
  • Engaging
  • Interactive
  • Kept the energy up

August 2017: Paediatric First Aid Course delivered to local nursery staff and community members

  • It has been an extraordinary experience on this course. Jill and Steve have been great at explaining in a very detailed manner. I have enjoyed it and I feel a lot more confident. Thank you.
  • Very informative and delivered well.
  • I'm very happy. Thank you.
  • Fab course. Enjoyed it very much.
  • Feel very confident at the end of the weeks. Thanks so very much.
  • Thank you very much I feel much more confident now with First Aid.
  • When it came to a real life emergency Steve dealt with it amazingly and kept calm and kept all of us calm.
  • Steve and Jill did everything they could to help and get a staff member through who had English as an additional language. They were amazing.
  • Good course feel more confident and it was fun being informative.

Feedback from pilot project providing training for supply staff in the education sector: Joint project with SEB Training Services, July 2017

85 attendees completed questionnaires. Attendees were asked to score out of 5 the delivery of training, approachability and knowledge of the trainer. This evidenced a high level of satisfaction:

Participants were then asked to indicate if the training was as they expected, would they recommend it to others, and an overall rating.  Percentage who agreed is shown below.

For those who said the content was NOT as expected, many of the comments were very positive including …’much better’…’learnt a lot more…’ ‘more information than I expected…’

Feedback from session with staff team looking at Team Management Profile, July 2017

What was the most useful part of today?

  • Having an open discussion with all member of the team about how I work
  • Receiving our TMP profile (x3)
  • Comparing our profile with others to see how we are and how we work
  • Discussing our strengths
  • Learning how others like to work

How will what you have learnt help you in your role?

  • Awareness of how well the team works together looking at our preferences
  • It has helped me with career development (x2)
  • I can see we all work differently but also work as a team
  • To communicate better
  • A greater understanding of the teams strengths and ways of working

Any other feedback on the day?

  • Kept on track well to timings – good pace
  • I like the interactive parts
  • Not boring!
  • Some of the team activities in the morning were a bit slow
  • Was not sure about standing in lines as did not always agree with my preferences
  • Very energetic and upbeat, never a boring moment
  • Very fun, educating and inspiring
  • Very good training
  • All great!
  • All useful – excellent thank you!

Paediatric First Aid 1st and 8th July 2017 Northowram

  • Very good, detailed and helpful course detailed for my needs having not done any first aid training before. All questions and queries answered and made clear.
  • Very enjoyable.
  • Really enjoyed the course and thought it was very well planned. I learnt a lot of new skills and was a good refreshing session as I have done first aid before.

Advanced Safeguarding Course: June 2017

This course was held in Sheffield for a group of childminders.  It was held over 2 twilight sessions, with work to be completed between the sessions.
Participants were asked:





Do you feel the aims and objectives of the course were met




Did you consider the tutor to be approachable, knowledgeable and confident in delivering the above course?



Very friendly, keeps it fun and interesting

Was the course content as you expected?




Were the resources and handouts useful to support your learning?




Please add any other thoughts…THANK YOU!






Thank you I enjoyed the course
Brilliant resources
Really enjoyed this – good refresher and learnt new  things
It was a pleasure to work with Jill
Although this was an evening course Jill kept us awake with lively course
Plenty of information (x2)
Kept it interesting (X2)



Do you have any other training needs we can support you with?


Behaviour management  x 2
Prevent x 2

ITC Level 2 Award In Food Safety In Catering: Tuesday 25 April 2017

This course ran for a group of childminders in Sheffield. They consistently scored the course at 5 out of 5…and comments included:

  • Very well taught, motivated throughout even though at end of a long day
  • I really enjoyed the course and found the learning method fun
  • Really enjoyed the course, set out well and enjoyed the learning method – thanks!

North Halifax Partnership Area Away Day: Managing Challenging Situations

Read the Evaluation Report from the above March 2017 training event.

Paediatric First Aid Course: 16/17 February 2017, Blackley Centre

  • Excellent course contents with a good blend of interactive involvement.  The Trainer was brilliant in bringing the course come to life, interesting, informative and fun.
  • Was a comfort level to know that on-going assessment was underway rather than an end of course exam.
  • The book is very well laid out, user friendly and informative being written in layman's language.
  • Small group which I felt was good as work was checked more closely.  It was good to have the ‘tick’ sheets so you know what you had missed, so could then go back and re do until it was spot.
  • It was great to finally do a First Aid course that was run during the day and through the week.
  • Thank you for a good 2 days.
  • Liked have a lot of practice, on CPR to reinforce it in different situations.
  • Like the group size – more one to one and really understood everything.
  • Good through the day and week days for the course
  • Like the physical joining in.

Food Hygiene Course 6/2/17 - Candidates Evaluation Comments

12 attendees all of whom gained the qualification

Positive comments

  • Excellent and enthusiastic course delivery.
  • Loved the portfolio.
  • I liked that there was no exam at the end and that we were assessed throughout the day.
  • Was good. Jill was a really nice instructor. Was nice to not have to do an exam.
  • Enjoyed doing a portfolio instead of an exam as am no good at exams. Would do other course when they come available.
  • Enjoyed the course, liked how the portfolio was created. It was really well organised and well run. The material was good quality and easy to follow. The trainer was very positive and knowledgeable and easy to understand and follow.
  • I have enjoyed course. Thank you very much.

Learning Points

  • Maybe some posters to see things better.
  • Just one photo of the kitchen was hard to see.

In response to the learning points…we are ‘blowing up’ the picture to A4 so that it will be more clear  - thanks for the feedback!

A recent audit to a local voluntary organisation

We would like to pass our thanks on to Jill.  She was very thorough and professional but also put staff and service users at their ease.  It was a joy to meet Jill and to have her as our auditor.

Paediatric First Aid Course at a Local Huddersfield School 8/9th September 2016

  • I thoroughly enjoyed the course and found it extremely informative. Both Jill and Steve were very engaging explaining everything very clearly. Many thanks to you both.
  • Excellent course. Learned a lot and lots of practical experience to embed and retain what we learned.
  • A very enjoyable two days! I particularly enjoyed the scenarios.
  • Good group work and feedback after a task.
  • Very informative, a good mix of discussion and practical interaction. Lots of repetition of things to help remember procedures etc.
  • The course was particularly good because there were 2 teachers giving us 2 different learning styles and sets of experiences. The fact that is was 2 days meant things could be covered in more depth than usual.
  • Course was fantastically delivered. Loved the assessment methods - hate exams!! Really found the practical elements very useful. Thank you!!
  • This was an excellent course. I thoroughly enjoyed it and found it very informative. I felt challenged and motivated but quits scared to do it incorrectly. It has also made me think about how to action things further. Thank you to both Jill and Steve.

A group of residential care workers in a children’s home July 2016

Positive Feedback:

  • The training kept everyone involved throughout which was really good.
  • The course was delivered in a very relaxed format, making me feel very comfortable.
  • It was a very informative course (x3)
  • I was surprised at how educational and interesting the course actually was.

Feedback for Next Time:

  • I felt there was too much moving around on the day.
  • There could have been more information on the process after diagnosing a young person with an eating disorder.

How to address a young person with a suspected eating disorder.

A group of around 20 managers undertaking day 1 of a 2 day bespoke management course July 2016

Specific positive feedback:

  • I had time to reflect on my practice and on my team (x2)
  • I enjoyed moving around the teams also having time in our own work groups.
  • I enjoyed the group activities/ideas (x5)
  • The moving around and mixing with different deputies and seniors was something I really enjoyed.
  • I felt it was beneficial spending time with senior team (x2)
  • The style of training was excellent.
  • The training allowed for great networking opportunities with other staff.
  • It helped me to reflect on myself and my role as a leader/manager.
  • I only attended for the afternoon which was great as it allowed me to recap on my management qualification training.
  • The training really allowed me to see that other team are facing similar issues in leadership and management.
  • I enjoyed the session as it allowed me to identify my weaknesses as a manager and ow to make changes.
  • The course was really good at identifying and explaining boundaries between staff and management.

Clients were then asked what they would change for the second day, or if they were to repeat the course again
Changes/next time:

  • More content on how to deal with conflict in a team (x7)
  • I would have liked an earlier start time (x2)
  • Dealing with complaints from staff
  • I would have found more advice on effective time management useful.
  • I would like more strategies with how to deal with conflict, as in specific plans (x2)

Paediatric First Aid Course May 2016

I recently ran a Paediatric Course for a small group in Northowram - what a great course it was. Feedback from the participants:

  • 'I thought this event was very good and would definitely recommend!'
  • 'I enjoyed being part of a small group - felt like we could practice more and questions were answered quickly. It did not feel like a classroom environment so was less formal and more relaxed which made it more enjoyable rather than being bored'

Interestingly, one participant commented that she had last done the course in a group on 30!! We would feel this is far too large - we work on one tutor for 12 candidates - and the learner in question said how much more you learn in a smaller group.

Bradshaw Scout Group May 2016

A really new venture for Jill Webb Training working with Steve Booth (SEB Training)…30 Explorer Scouts and Leaders needed First Aid training for their roles which include voluntary leadership, Duke of Edinburgh Award and leading varied trips and expeditions.

The ‘Frist Response’ Scouting and Guiding qualification was delivered by 2 tutors over 3 evenings, totalling 6 hours teaching.   As this number of participants was a new venture for us, as was delivery of this qualification over 3 evenings, we asked every learner to feedback one positive thing and one which they would change if we ran the course again.

Overall, feedback was really positive, with young people and adults alike being pleased to have gained the qualification and finding it useful to do in a usual meeting time rather than at a weekend.

Specific positive feedback:

  • I learnt a lot – excellent course – interactive (x 4)
  • Practical and hands on (x3)
  • Explained well and easy to understand
  • Clear step by step instructions made it easy to understand (x3)
  • I liked the way the session were planned out
  • Interactive, checked everyone understood, liked short sessions (x2)
  • Because it was interactive it was memorable/ participation helps me to remember
  • Clear instructions – great teachers
  • Lots of information on real life situations
  • I liked the way we were reminded of what we had learn so we would not forget
  • Liked having different teachers with different approaches (x2)
  • Interesting – very good and well explained
  • Liked everything (x3)
  • Engaging course
  • I liked doing the COR on dummies (x4) and liked the AED demo!

In response to …what could we change to make the course even better for you…

  • Nothing (x12)
  • Nothing except more time
  • Longer course with more time (x3)
  • Time to go through more conditions in detail
  • Time to try out the AED and abdominal thrust aid (x4)
  • Course in one day (x2)
  • Chance to work in smaller groups
  • Reduce written tasks (x2)
  • More different methods to learn DRSABC and reasons for unconsciousness (x2)

Lots of really useful feedback there – well done and THANK YOU to all at Bradshaw Scout Group Halifax! A great bunch of people!

April 2016 Feedback from a client supported with business planning ... a joint piece of work with Acumen ...

'Thanks for sending on the final documents..the text and model you and the team have developed will be key to our future planning and development of this product and we really appreciate the expertise you all contributed to this...'

Feedback From ‘Communicating Effectively’ Workshop March 2016

For 21 members of a number of teams who work across sites but need to be in touch with each other regularly…
Each participant was asked to score (on a scale of 1 to 10) how confident they felt with communicating effectively before the workshop and then at the end. 20 out of 21 participants rated their confidence as having increased by at least 10%, with 5 participants saying their confidence had increased by 30% or more.

Team members were asked what the best thing about the workshop was:

  • Relaxed environment (x2)
  • Fun and interesting (x2)
  • Feeling involved
  • Very active and everyone was involved (x6)
  • Meeting new staff members and getting involved
  • Tutor was interesting and engaging – lots of food for thought
  • Enjoyable
  • Trainer was clear and interesting
  • I learnt how communicating affects others and how first impressions count!
  • Very relaxed, relevant and good content
  • Sharing scenarios, thoughts and ideas
  • Moving about – not just sat down (x2)
  • Variety of activities….jam packed….
  • Engaging trainers
  • Lots of new tips for communicating effectively

Team members were asked what they would change about the workshop:

  • Nothing (x18)
  • Make sure all managers do this course! (x2)

Every participant could identify at least one thing they would do differently as a result of this workshop,…including

  • Practice my empathy skills
  • Think about the use of emails
  • List to other people better
  • Take 5 mins for a walk or destress at lunchtime

Feedback From Paediatric First Aid Course March 2016

As with any accredited course, a formal evaluation was completed and forwarded to ITC First who externally verify the qualification.
So I asked the students on the day for some feedback for my website…and here it is
What did you like best about the course?

  • Good practical to reinforce skills
  • This helped you to remember what you had learnt by repeating techniques
  • I loved he really interactive approach]
  • The course kept focussed
  • Repeating the scenarios helped to remember how to treat the patient
  • This course has given me more confidence
  • I am more confident now
  • I loved the interactive scenarios

When we next run this course what should we change?

Feedback from our March 2016 Confidence Building Course

This course ran with a group of parents at a Children’s Centre.  8 parents attended, and:

  • 7 out 8 felt it helped them to understand what self-esteem is and how to build this;
  • 8 said it helped them to identify stress and understand better how to manage it!

And perhaps most important…all those who answered would recommend this course to other parents and rated the course as very good or excellent

Good training is about making a difference…so great to get this feedback and I hope all the parents are working on the ideas we exchanged! 

Feedback from our January 15th 2016 Emergency First Aid at Work course

Great day, feel more confident and able to assess a situation better now...

The course does what is says on the tin - helps you to know what to do in an emergency

Brilliant course - recommend it to anyone, very enjoyable day

The scenarios threw you in at the deep end but you realise you are able to deal with them to your own amazement

Tutors were friendly and made the course really enjoyable

Worked with an organisation who provide services for a local authority

Client feedback: Just wanted to thank you for yesterday I've had a brief look through the evaluations and it was all very positive feedback I will send these onto you when I get chance early next week hopefully. You even managed to get staff involved who usually  shy away from these kind of activities so that was excellent. It was quite amusing to see everyone been so competitive!!

Worked with a voluntary sector organisation who provide services for a local authority

This work focused on supporting a manager new in a role.

Client feedback: Jill has really supported me in beginning my new role, she has shared her wealth of knowledge and experience and given me the confidence to be able to carry out my role effectively.  I appreciated her non-judgmental support and the opportunity to talk through some of the areas of the role.

Some sessions for parents delivered in Childrens Centres in November 2015

Client feedback: The staff were very happy with how the sessions went and say thank you for the information.

Used the Team Management Profile to work with  an office team to develop from a good team to a great team!

Client feedback:

  • I have a better understanding of how to approach others and how to work to their strengths
  • It helped me to understand what makes people tick
  • I have learnt to ask other for help in areas where I am not as strong
  • I enjoyed your lively style and found the tasks interesting and stimulating.  You explained the concepts well.  I felt comfortable enough to share openly
  • The pace of the day was good – I did not feel rushed or as if the day was dragging
  • The day was divided into clear sections which I found useful.

Worked with a local church to deliver safeguarding training for volunteers

This  involved a session for adults and one for young people.

Client feedback: Jill made our safeguarding training interesting and fun we all got a lot out of it.

2020 Compliance course analysis for ITC (awarding body) courses

  • 189 forms returned
  • 95% of learners scored the course overall at 5 out of 5
  • 96% of learners found the trainer to be approachable
  • 97% of learners thought the trainer was knowledgeable

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Huddersfield, West Yorkshire

Twitter: @jillwebbo

Jill Webb Training